Online Support
During off-tax season, please allow up to 72 hours to receive your support request. There is limited support on weekend. Thank you for your patience.

Contact should you have any questions regarding 1040NOW fee(s) on your credit card.

If your tax return has been accepted and a tax refund is expected, you may contact the IRS for your federal tax refund status and your state DOR for your state tax refund status.

Please submit your support request by email to Make sure to include your username if available. Do not include sensitive information such as social security number (SSN), date of birth, etc in your email. Thank you.

1. Forgot your username / password

Select this option to retrieve your username or reset your password

2. Update e-mail preferences

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Support Center
.Check Refund Status
.Customer Support
.Fed / State Tax Forms
.User Guide / FAQ
.Prior Year Tax Return


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